End of Contract
When you are approaching the end of your contract, we recommend you thoroughly check your vehicle to ensure it's in the best possible condition when its returned.
Fair Wear and Tear
Your vehicle has to be returned in a condition such that it follows the BVRLA’s fair wear and tear guidelines.
‘Fair wear and tear’ is something you will not be charged for. It includes acceptable damage to your window glass, tires, bumpers, and interior. However, it does not include damage that occurs due to some specific event or events such as harsh treatment, unnecessary stacking up of items, omissions, or any careless acts.
All that is stated above is according to the British Vehicle Rental and Leasing Association (BVRLA). This guide offers a standard description of tolerable levels of fair wear and tear. We recommend you read this guide at the start and towards the end of the lease.
Vehicles returned outside of these standards may incur additional charges.
However, different finance companies may produce their own fair wear and tear guidelines. While they will be similar to the BVRLA, there might be subtle differences, so we recommend you to read it and comply with it as closely as possible.
A copy of your finance company’s fair wear and tear guidelines can be obtained from either your Car Lease Agent leasing consultant or directly from the company.
Things to Check:
In most cases, our customers are not penalised with end of lease penalties, on occasion when we do se some penalties they are generally related to specific types of damage. Please be sure to pay careful attention to the following.
- Paintwork is scratched or scuffed
- Bodywork has chips and dents
- Seats have stains, rips, or burns
- Some damage to wheels and trims
- Dents and damage due to accidents
- Missing keys
- Scratches over 25mm (relative to the car’s age and mileage)
- Scratches under 25mm (where bare metal and primer is showing)
Process at the end of lease
To ensure that your vehicle is in a great condition at the end of your lease, we recommend you to follow the steps below:
- Read the fair wear and tear guidelines from both your finance company and the BVRLA
- Ensure any areas that require attention are acted upon before your agreed return date
- Set a time, in daylight hours for you to assess your vehicle
- Before the assessment, make sure your vehicle has been washed and dried
- Walk around the vehicle and examine the roof, doors, bonnet, and body for any damage. Observe where the light is reflected in a different way as this might be an indication of dents and scratches
- Kneel or crouch at the rear and front of the vehicle to look for any dents and scratches along the bodyline
- Chips, cracks, and holes should be checked by examining the windows, lamps, lenses, and mirrors
- Check if the tyres are damaged. Even the spare tyre should be checked
- Wheels, wheel trims, as well as wheel spokes are to be inspected for any deterioration
- Interior must be cleaned
- The upholstered areas are to be checked for any burns, stains, rips, and tears
- Audio equipment, accessories, and other controls are to be checked to ensure they are functioning properly
- Arrange for any damage that is not included in the Fair Wear and Tear to be repaired
- Gather all the necessary documents, including the service book, the MOT certificate and the operation manual as well as all sets of keys
- All personal effects and belongings have to be removed
- Make sure the car is smelling fresh and is clean
- Keep all the documentation in the car
Procedure for Return Day
When your vehicle is returned, it will go through an assessment to see if it meets the BVRLA’s fair wear and tear guidelines. The mileage and condition of the car will be looked at by the assessor. You will be asked to sign a returns form of which you will get a copy.
If there is unreasonable damage, you might have to pay a penalty. Also, if the mileage allowance is exceeded, you’ll have to pay an additional excess mileage fee